Resources & Support

Everything you need to deploy, configure, and get the most out of your Meteoros system.

FAQs

Quick answers to the most common questions about hardware specifications, wireless connectivity, certifications, and platform capabilities.

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Technical Support

Need help with a deployment issue or platform question? Our engineering support team is available during business hours, with 24/7 coverage for enterprise clients.

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Resources & Support

FAQs

Technical Support

Frequently Asked Questions

What wireless range can I expect?

How long does the battery last?

Is the padlock certified for hazardous areas?

Can I integrate with our existing enterprise systems?

How quickly can we deploy?

Are your padlocks compatible with third-party LoRaWAN gateways?

Do you support third-party LNS (LoRaWAN Network Servers)?

Can we use our existing LOTO or permit-to-work software?

Is the MeteorOS software mandatory to use the padlocks?

What kind of post-purchase support do you offer?

What about battery replacement?

Can the padlock report status without a gateway nearby?

Which LoRaWAN classes and frequencies are supported?

How is data secured between the padlock, gateway, and platform?

Can MeteorOS be deployed on-premise or in a private cloud?